If you log into ItsDeductible and can't find the previous donations you entered, then you may have multiple accounts without realizing it and signed into
the wrong one. You can have up to 5 accounts that use the same email
notification purposes. A User ID may be an email address, but it
doesn't have to be. It might be only part of an email address, or it
can be anything at all.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.