Is anyone else’s nys return still processing? I filed January 24 my return was accepted February 2. I’ve been normal processing since February 12.

[adrian68866]

I called numerous times they say that there’s nothing wrong. They don’t see no red flags no holds that is just normal processing. This is not normal last year. I got my state return in six days on Monday. I hit my six weeks of waiting and on the 19th I hit my 45 days so I’m going to accumulate interest so they better give me my money.

[CatinaT1]

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund. 

The IRS states that most federal tax refunds are issued within 21 days of acceptance, however, some may take longer if they require additional review. 

Here are a few FAQs to help you track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?

[adrian68866]

Thank you for your reply, but I’m not asking about my federal taxes. I’m asking for my New York State taxes and I filed with TurboTax and everyone that filed turbo has not gotten their New York State refund. That’s what I’m talking talking about federal refund because I already received that I filed January 24, but I still haven’t my state refund again. I repeat state

[xmasbaby0]

Federal and state refunds come from completely separate entities,  There is no rule as to which one will come first or how much time there will be between their arrivals.  Some states process returns quickly and some are very slow.

STATE RETURN

Make sure your state return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/

To track your state refund:    

ttps://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...

@adrian68866

[adrian68866]

It’s been accepted since February 2!!!

[CesarJ]

New York state tax refunds are currently being delayed due to ‌internal software issues.

To check the status of your refund, you will need the exact refund amount you requested.

• Visit the official New York State tax refund website.
• Instructions for finding your exact requested refund amount are available on this page.

To contact the New York Department of Taxation and Finance directly, follow this link.

@adrian68866 

[NastiaJ]

Hi could you tell me what number you called!

[adrian68866]

Yes for sure 

+1 (518) 457-5181  hopefully you get a representative that is nice and just doesn’t brush you off cause every representative that I have gotten just brushes me off doesn’t look for alternatives like I have been stuck in processing. I filed January 24 accepted February 2. Everybody that has filed after me that I know has gotten their money. This is outrageous

[adrian68866]

I added the number, but they removed it. We’re gonna have to find a way for me to send you the number

[NastiaJ]

Can you add dashes or stars inbetween or like space it out? I call the number on the NY state website but that’s an AI bot! 

[adrian68866]

Call the one that ends in five one eight one and just press one and then 5 like 2 or 3 times and it will redirect you to a live agent, i’m calling again early tomorrow until I get an agent that is actually going to help me

[user17736965470]

My NYS return was rejected 5x since January 31 for turbo tax internal software update issues. It was finally accepted Feb. 5th 2026. It's is now March 16th and still being processed. I think turbo tax should give the money back on the price we all payed for e- filing the state  with our federal return. Probably would have NYS state return by now. My son used H&R BLOCK around the same time with no issues. And, received his state return over 2 weeks ago.

[shaunyavella]

Once you file Turbo Tax has no control, true. However, Turbo Tax service was opened to tax filers without having updated software which is causing many early filers like myself to be delayed. Turbo Tax not claiming any responsibility and pushing it off to the next company or business is negligence toward your consumers who rely on these funds. I suggest to many patrons to file elsewhere next year. Turbo Tax not claiming any responsibilities to our severely delayed refunds is making me rethink who I will chose next year for my next refund tax year. 

[saethiruchelliah]

I filed mine in January 31 and it was approved and when i check the NYS tax portal i see they have received it, but it still pending and I have not received my refund yet, but received federal and GA state.  any advice, as I really need that refund.

[Thj]

There needs to be some level of accountability from turbo tax they should have never allowed us to send our return if the software was not updated people rely on these funds and any type of delay can cause people additional hardship. At least a text or email stating the situation and some type of update.