You'll need to sign in or create an account to connect with an expert.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Call 1-877-908-7228
Or email - TPG-CSsupport@greendotcorp.com
Check with your bank. If the IRS shows it was processed, the refund was sent to the account shown on Form 1040. Sometimes, if names don't match up exactly, deposits are sent to a clearing account which may cause a delay in reaching your account.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
vanbernard
New Member
ethellucky60
New Member
jozsika
New Member
baize001
New Member
bstein777
New Member