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iear21
New Member

IRS website says that my refund was sent to my bank since 04/06 but I have not gotten yet

 
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2 Replies

IRS website says that my refund was sent to my bank since 04/06 but I have not gotten yet

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228


Or email - TPG-CSsupport@greendotcorp.com

DawnC
Expert Alumni

IRS website says that my refund was sent to my bank since 04/06 but I have not gotten yet

Check with your bank.   If the IRS shows it was processed, the refund was sent to the account shown on Form 1040.    Sometimes, if names don't match up exactly, deposits are sent to a clearing account which may cause a delay in reaching your account.   

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