We received a letter from the irs saying that we owed $1000 more than calculated through your software... help!
I RECEIVED A LETTER FROM THE IRS/STATE
TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.
(what the letters from the IRS mean)
I GOT A LETTER FROM THE IRS
I AM BEING AUDITED
If you purchased Audit Defense:
TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
Does the letter explain what the IRS has changed? if so, you should first check the IRS number against the number you entered and then compare it to source documents. often the difference is due to the taxpayer entering an incorrect number or forgetting to enter an item. after reviewing the numbers if you agree with the IRS follow the instructions in the letter. if you disagree follow xmasbaby0 guidance.