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Level 4

IRS said taxes weren’t sent from 2017

I filed my taxes here on TurboTax for 2017 last year and moved apartments. Never received my refund. I called to see if they could track down my return and the irs worker told me my taxes were never sent but on here the status of the refund says printed ? What can I do ??
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Level 11

IRS said taxes weren’t sent from 2017

Your status says "Printed?"  That means it was never filed at all unless YOU printed it and mailed it yourself. TurboTax does not mail your tax return for you.  If you did not do that, then now is the time to accomplish it.  Make sure you put the correct address on it and send it in.  If you are getting a refund there is no penalty for filing after the deadline.  If you owe tax due then your penalty/interest has been accruing since the filing deadline.

 

 Online preparation and e-filing for 2017 is permanently closed.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.

 

If you need further help:

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number