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IRS refund tracker still say no information about my federal refund after I mailed it about four months, who I should call about this issue?

I mailed my federal and state refund on March 21st, the USPS certified mail tracking system said that the mails had been successfully received on March 24th. After that, I immediately received my state refund, but the federal refund tracking system "where is my refund" still showing that "no available". I think IRS has reopened and started to process the paper refund, cause my friend who mailed her paper files in early March has received her refund.  Since now is closing to the due date, I am a little concerned about my federal refund. Is there any cellphone number I can call about my issues. I saw the notice in IRS website about "please do not call ....". How should I know if my federal tax files have been properly received by IRS?   Thanks

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IRS refund tracker still say no information about my federal refund after I mailed it about four months, who I should call about this issue?

MAILED RETURNS

Per the IRS website IRS Operations During COVID-19: Mission-critical functions continueThe IRS is not currently able to process individual paper tax returns. If you already have filed via paper but it has not yet been processed, do not file a second tax return or write to the IRS to inquire about the status of your return or your economic impact payment. Paper returns will be processed  once processing centers are able to reopen. 

 

 

 

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

 

 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

 

When the IRS finally opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

 

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

 

https://www.cnn.com/2020/04/20/politics/irs-mail-trailers-covid/index.html

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**