What reason do you have to say that TurboTax "didn't work right?" Are you sure you did not have a user error that caused the IRS to change the amount of your refund? TurboTax uses the data entered by the user to make its calculations. If a user enters incorrect data or leaves out income, etc., that cannot be detected by the software. What went wrong?
TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.
You have not mentioned any specific amounts. Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment. If you received the 3rd stimulus check of $1400 per person in 2021 then you got letter 6475 from the IRS about it. You needed to enter the amount you received. If you already received that money then line 30 on your Form 1040 should have been blank.
It is very important for you to understand that if you received letter 6475 for the 3rd stimulus, or letter 6419 for the advance child tax credit payments----for joint returns the IRS sent those letters to EACH spouse, and you had to use the total represented by BOTH letters when you entered information into your tax return. Many people misunderstood and entered only the amount from one of the letters.
If it is short by $1800 or $1500 or a multiple of that amount --- maybe a mixup regarding the advance child tax credit payments. If you received monthly child tax credit payments of $250 or $300 per month between July and December of 2021, then you got letter 6419 from the IRS, and you were required to enter the amount of the advance payments. Only the remaining amount of the CTC should have been on line 28 of your Form 1040.
The IRS knows how much they sent to you for the 3rd stimulus check and they know how much they sent for advance child tax credit payments. If you answered something incorrectly on your tax return then the IRS made a correction that resulted in a reduced refund for you.
Or---the fees you were supposed to pay for using TurboTax + the "refund processing fee" charged by the third party bank….
Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
The IRS will send you a letter that explains why your refund was reduced. Meanwhile it might help you to check your online IRS account.
https://www.irs.gov/payments/your-online-account
https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/
https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...
If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.
Updated IRS FAQ about recovery rebate credit
https://www.irs.gov/pub/taxpros/fs-2022-27.pdf
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
