In November 2017 I paid and downloaded my unfiled 2016 return. Unfortunately, it's not in pdf format so I can not open it. How can I access/print this 2016 return?

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In November 2017 I paid and downloaded my unfiled 2016 return. Unfortunately, it's not in pdf format so I can not open it. How can I access/print this 2016 return?

Did you download the file ending in .tax2016?  You need the Desktop program installed to open it.

See How to finish a prior year online return     https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

Call and ask for the Desktop download.  Contact Customer Service 7 days a week  5AM-9PM  Pacific time        https://support.turbotax.intuit.com/contact/

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In November 2017 I paid and downloaded my unfiled 2016 return. Unfortunately, it's not in pdf format so I can not open it. How can I access/print this 2016 return?

Did you download the file ending in .tax2016?  You need the Desktop program installed to open it.

See How to finish a prior year online return     https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

Call and ask for the Desktop download.  Contact Customer Service 7 days a week  5AM-9PM  Pacific time        https://support.turbotax.intuit.com/contact/

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