importing last year's tax return

[CZed]

I'm using turbotax 25

When I try to import, I get the following message:

This import was unsuccessful.

We recommend you check your internet connection and try again. If we still can't get your info, don't worry. We'll help you enter it manually so you can keep working on your taxes.

my connection is fine and I would like to avoid re-entering all the basic data again.

[VolvoGirl]

How are you trying to “import” it?   You don’t import, you Transfer from 2024.   How did you do 2024?  You need to have the file ending in .tax2024 on your computer.   Do you have it?  Then start a new 2025 return, go up to File-New.   It should find all the .tax2024 files and ask if you want to transfer it.   If it doesn’t find the 2024 file you can browse to where it is.

How to transfer into Windows Desktop

https://ttlc.intuit.com/community/entering-importing/help/transfer-last-year-s-return-to-turbotax-fo...

How to transfer into Mac Desktop

https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-transfer-last-year-s-return-into-the-t...

Here's an idea.  Do you still have 2024 installed?  Try opening 2024 program and see if you can get your 2024 return to show up in it.  Go to FILE -  OPEN.  See if it is the right one.  Then save it again with a name and place you can find.  Go to File - Save As.