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Im not able to save and file my amended return after choosing the refund method. Can you tell me what is the actual issue and how to resolve it

 
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6 Replies
CAWells
Employee Tax Expert

Im not able to save and file my amended return after choosing the refund method. Can you tell me what is the actual issue and how to resolve it

Could you upload screen shots of what is happening? 

Im not able to save and file my amended return after choosing the refund method. Can you tell me what is the actual issue and how to resolve it

Screenshot as requested.

 

Ready to e-file.jpg

 

 

Im not able to save and file my amended return after choosing the refund method. Can you tell me what is the actual issue and how to resolve it

[Image removed]

Im not able to save and file my amended return after choosing the refund method. Can you tell me what is the actual issue and how to resolve it

[Image removed]

CAWells
Employee Tax Expert

Im not able to save and file my amended return after choosing the refund method. Can you tell me what is the actual issue and how to resolve it

On this screen, is there a button that says, "Continue" or "Next" or something similar? 

 

Im not able to save and file my amended return after choosing the refund method. Can you tell me what is the actual issue and how to resolve it

Issue resolved now. 

Online support team assisted me yesterday and able to file my amended return successfully. The same got accepted by Federal and my State today. 

 

As instructed by support, I chose PaperCheque as refund method in step 2. After completion of this step, step 3 got enabled and navigated next page. Navigated back again and chose bank account as refund method in step 2. This time I was able to move to step 3 without any issues and able to file successfully. Please note I tried same workaround last few days back which didn't work. I believe in backend some update might have done by support team. Glad everything got worked finally. 

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