If you selected the option for the TurboTax Prepaid Card,...

My card declined cash back. I have available money. I was at a approved turbo tax store getting cash back. It only approved credit purchase, no cash. I need my money.

Turbo tax prepaid card

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If you selected the option for the TurboTax Prepaid Card, you will need to contact Netspend directly with any issue you are having with the card.
To reach Netspend directly call: 1-855-646-8848