If the IRS still hasn't approved my return and it's been a month since turbo tax filed, is it turbo taxes responsibility to find out why?

[derekemola]

All fields were done correctly, I paid extra for turbo tax guaranty, I don't have any credits to take it was straight forward tax return and it has been over a month. What roll does turbo tax take in get?ting this resolved

[DoninGA]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

[SharonD007]

Once your tax return is accepted, the IRS takes over processing. 

 For status updates, you can use the IRS tool Where's my Refund?. You can also use the tools TurboTax site tracking tool.

You can contact the IRS for individual returns at 800-829-1040 since it’s been more than 21 days since you e-filed.

Refer to the TurboTax article What if my federal refund is taking longer than 21 days? For more information.