If my federal refund was already supposed to be in my account and it's not, what do I need to do next?

[CassandraLO · Accepted solution]

If Where's My Refund? shows "Refund Sent" and a date, it could take up to 5 days for it to be reflected in your bank account, it all depends on the bank, how and when funds are credited. 

For state refunds, use State Refund Lookup tool.

You can also contact the IRS directly if you have additional questions:

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".