If my 2019 Tax Documents were deleted from my documents page on the Turbo Tax website, are they recoverable?

[mesquitebean]

@ charlesahernandez015  asked:  "If my 2019 Tax Documents were deleted from my documents page on the Turbo Tax website, are they recoverable?"

Please explain what you are experiencing.   How did you "delete" them, or what makes you think they were deleted?   If you simply can't find them in your account, then most often one would have multiple accounts without realizing it.  We can tell you how to find and recover multiple accounts.

Log in and go to the Tax Home tab.  Scroll down the Tax Home page to the section "Your Tax Returns & Documents."  Expand that section and choose tax year 2019.   Then you can choose to "Download/print the PDF", or if you just need the 2019 AGI, then once you choose 2019 there should be a link to "View adjusted gross income (AGI.)"

If you do all that, but there's no evidence of the prior return in that section "Your Tax Returns & Documents", then you likely have multiple accounts and signed into the wrong one.    Many people end up with multiple accounts.  We can tell you how to find other accounts.   See my next answer below with the steps.

[mesquitebean]

In the interest of time, here's how to look for another account.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.