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Level 1

If I received a letter from OH Dept of Taxation stating I was overpaid in 2015 and I filed with Turbo Tax, am I covered under the Turbo Tax guarantee?

 
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Level 20

If I received a letter from OH Dept of Taxation stating I was overpaid in 2015 and I filed with Turbo Tax, am I covered under the Turbo Tax guarantee?

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

 

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

 

AUDIT SUPPORT

 

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/