IF i purchased the CD but went to the website and put in my license number and began my return, am I using Desktop or on line? I need to make 3 returns.

[xmasbaby0]

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and launch it from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[DoninGA]

Your post is showing you are using the TurboTax Free online edition.  Close the browser window and go back to your installed software on your personal computer.

See this TurboTax support FAQ for installing a CD/Download desktop edition with the license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...