If i paid my state tax dues through turbo tax, but got a payment failed letter from the state department of revenue, how do I get my money back that I paid turbotax?

[christianortiz84]

TurboTax already charged me for using the service and state dues. But now I have a letter from the state saying the payment failed and I need to pay them directly. But that means I'll be charged again by the department of revenue, even though TurboTax has already charged me. So how do I get refunded from TurboTax for what they charged towards my state dues now that I have to pay them again myself?

[VolvoGirl]

Turbo Tax doesn't send or pay the tax due.  They only send your bank info for the state to pull it out. So that was a  wrong number and why the state is asking for you to pay it now.   Do you already show the payment in your account?  

Your only proof of payment is your bank statement or credit card showing the payment coming out. Turbo Tax only passes your bank account number to the IRS or state for them to take it out of your account. And the IRS or state does not update Turbo Tax when or if they get your payment. Check the printout or PDF of your return; the cover sheet should show the payment information and how/when you decided to pay.

[CatinaT1]

TurboTax does not collect any tax payments. If you scheduled your state tax payment when completing your return and the state did not get your payment, first make sure the letter is legitimate, and then make payment the way you are directed in the letter.

How do I contact my state Department of Revenue?