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Who knows ... you got problems... if you were to have the refund direct deposited directly from the IRS and the deposit failed then the IRS mails out the refund to the address on the return. Hopefully you put in a forwarding address with the post office and they will forward it otherwise it goes back to the IRS. If that is the case mail in a form 8822 to update your address with the IRS and expect the refund to take months.
https://www.irs.gov/pub/irs-pdf/f8822.pdf
And....sorry----but if you chose to have your TurboTax fees deducted from your federal refund, it gets even more complicated and time consuming.
If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation. Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check. Make sure you have changed your address with the IRS.
https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes
Also make sure you filed a change of address with the post office and that you are having all of your mail forwarded to the new address.
If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it. While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.
When you choose “refund processing” your refund goes FIRST from the IRS to the third party bank. Then the bank takes your fees out of your refund and sends the rest of the refund to you.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
If you entered an incorrect bank account number for direct deposit, the bank should reject the deposit. That will trigger the IRS to automatically mail a paper check in 3-4 weeks, to the address you used on your most recent tax return.
If you have also moved since filing, the check may be forwarded by the post office, but you should also notify the IRS of your new address.
https://www.irs.gov/taxtopics/tc157
If you never receive a check, you can trace the refund and ask for a new check.
https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0
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