You will need to contact your states Department of Revenue for information on your refund.
List of Department of Revenue by state List of state DOR's
You need to follow up with your state to see why you did not receive it last year. There is no place to enter anything on your 2024 return about that.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0