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Your tax refund is not sent to TurboTax. TurboTax does not handle your refund at all.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
If you choose that route the refund goes from the IRS to the processing bank and then the balance is sent to your bank. Processing times for both banks can take up to 5 business days each however it normally only takes 2.
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