If I check the box to have my refund direct deposited to my bank, the software then unchecks the box and will not allow electronic filing. Software problem???

h620jump · ‎June 4, 2019

JeanneLO · ‎June 4, 2019

First try clearing your cache by following this TurboTax FAQ:

Also, if you are using Windows 10, some users have reported that some buttons don't work, this TurboTax FAQ may help:

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

JeanneLO · ‎June 4, 2019

First try clearing your cache by following this TurboTax FAQ:

Also, if you are using Windows 10, some users have reported that some buttons don't work, this TurboTax FAQ may help:

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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