We have no access to your account or your billing information. If you used the CD/download software and had to e-file a state return after paying a state e-file fee, then customer support could refund the state e-file fee to you.
If you used online software they do not refund you because you "had" to e-file. With online software, there is no extra fee to e-file. The online software fees are for using the software to prepare your returns. If your e-file is rejected you can fix the return and try to re-file or you can print, sign and mail it. The fee is the same whether you e-file or mail it in an envelope when you use online TurboTax.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
