The same reason that other taxpayers filing their tax returns using other tax preparation software, paid tax professionals or filing by paper have not received a refund by March 28, 2020.
The IRS did not start processing 2019 tax returns until January 27, 2020. Only two months ago. About 90% of all tax returns are processed within 21 days from the time the tax return was accepted until a tax refund was issued. So that means that 10% of all tax returns with a refund are Not processed in 21 days. In tax year 2018 there were 112,154,000 tax returns filed for a tax refund. So that means 11,215,400 were Not processed in 21 days for a tax refund to be issued.
IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?
Some tax returns take longer to process than others for many reasons, including when a return:
- Includes errors
- Is incomplete
- Is affected by identity theft or fraud
- Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
- Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
- Needs further review in general
