I will never use turbo tax again. I paid for and completed Federal and PA State return but the documents are not available for printing. I need to mail them todsy.

[DoninGA]

What do you mean not available for printing?  What happens when you try these procedures -

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

[gkalatschinow]

The federal return status says pending  the sent date is blank. I was supposed to print and mail the federal return. My account was charged for both federal and state returns. I have tried to contact Turbo tax by phone with no success.

[DoninGA]

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@gkalatschinow wrote:

The federal return status says pending  the sent date is blank. I was supposed to print and mail the federal return. My account was charged for both federal and state returns. I have tried to contact Turbo tax by phone with no success.

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Paying the TurboTax account fees does not file your tax returns.

If your tax returns indicate Ready to Mail on the Tax Home web page, the tax returns have Not been e-filed.  You would have to print, sign, date and mail your tax returns to the IRS and your State.

See this TurboTax support FAQ for changing from mail to e-file - https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.