I went to the IRS website to check on the status of my return not only does it say its not approved, but it also says that they havent even received it. Can someone help?

[feab62ad371d]

TurboTax says its been filed and approved, I understand that means, in TurboTax's eyes, the irs has my tax forms. However when I went to check it they haven't received my tax forms. I filed my taxes a 2 weeks before my friend and he got his approval and return from the irs faster. I don't know whats going on and could really use some answers.

[xmasbaby0]

TurboTax did not say "approved."  TurboTax said "accepted"---which is not the same as approved.   

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.  

Your federal refund amount is on line 35a of your Form 1040

https://www.irs.gov/refunds

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[feab62ad371d]

I understand all of that, you're answer and links didn't answer the question of why TurboTax says one thing and the IRS website say another thing. TurboTax says its "accepted" and the IRS says they haven't received my tax forms at all.

[xmasbaby0]

@feab62ad371d Are you using the refund amount from line 35a of your Form 1040 when you try to use the IRS site?   Do not use the amount that you see in a TurboTax summary that shows federal and state combined.   if you use the wrong refund amount, the IRS site will not find your return and show you any information.

[feab62ad371d]

I am using the correct amount to look it up.

[xmasbaby0]

Are you certain that the e-file was accepted?

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

[feab62ad371d]

TurboTax says "Accepted". Yes I am sure. However, IRS says they haven't gotten the file.

[xmasbaby0]

To  call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.