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If your tax refund is lower than TurboTax quoted, it may be caused by a refund offset. This is when the government applies part or all of a taxpayer's refund towards the taxpayer's past-due income tax, child or spousal support, student loans, or state unemployment compensation debts. Also, if you pay state taxes, make sure you have not combined the amounts of your state and federal refunds because they are separate.
https://ttlc.intuit.com/replies/3288510
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