I was denied the advance on my federal refund and now it won't let me file my state taxes. Any suggestions?

spam229 · ‎February 6, 2023

EbonyA · ‎February 7, 2023

Are there any specific error messages being received?

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spam229 · ‎February 7, 2023

It keeps sending me back to pick a different way to receive my refund, which I do but then send me through the process to apply for the advance agin and if I hit jo I do not agree the cycle repeats.

AkinaLO · ‎February 8, 2023

If you have TurboTax Online software, please try clearing your cache and deleting your cookies. Also, try refreshing your browser or use a different browser.

These two articles will show you how to clear your cache and delete cookies.

How to clear your cache - Community

How do I delete cookies? - Community

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I was denied the advance on my federal refund and now it won't let me file my state taxes. Any suggestions?