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I am sorry that you are having this issue. Please call the help desk so someone can look into this and get it resolved for you.
What payment are you being asked for? We cannot see your screen or your account.
Customer support will be available on Monday so if you have a billing issue you will need to contact customer support about it.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
If you have a question about your TurboTax fees or billing, make sure you use the word “bill
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