I used turbo tax to do my 2023 taxes, the irs sent a letter stating they didn’t get tax form 8862 for child tax. Is that an error on turbo tax?

[leahcate1976]

My refund shows a credit for child tax, but didn’t receive the 8862 form so I’ve been waiting 6 months for my refund and it’s 1,000 less due to not receiving the form.

[xmasbaby0]

8862 is for the earned income credit or child tax credit.     Was the earned income credit or child tax credit disallowed for you in a past tax year?   The letter from the IRS should have instructions as to how they want you to send in that form.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/form-8862/L5iwqL8zQ_US_en_US?u...

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/enter-form-8862/L0gkFuF6N_US_e...

[xmasbaby0]

If you are having trouble understanding the letter:

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/