I thought my 2019 tax was filed but it is not showing up on the IRS website as filed. Navar Swift

[thenavar]

I thought my 2019 tax was filed but it is not showing up on the IRS website as filed. Navar Swift

[HeatherPLO]

For your 2019 return, you can check the status and/or track your refund at the link here.

If you are showing that TurboTax submitted your e-file, ensure the information matches from your 2019 return to the IRS WMR site.  If it does, you will need to reach out to the IRS.  To do this:

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions." 

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

You can also contact your local IRS office.  See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1

Or, you may want to contact a Taxpayer Advocate in your area.  See this IRS website for Taxpayer Advocate in your area and a toll-free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[thenavar]

I got this email saying my 2020 taxes were started however I already did 2020 taxes. My 2019 taxes were rejected. I need to fix them. If I don't get help with this I will go elsewhere. thank you Navar Swift

[ChondelLO]

Please visit the TurboTax Help article below for information on how to fix a rejected return.

How do I fix a rejected return? - TurboTax