I thought I was paying to file my prior year taxes online but I I ordered software that I can’t use. How do I cancel the order and get a refund?

[xmasbaby0]

Billing issues are handled by customer support.  Use the word "billing" in your request--do not say "refund"

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

[wally5678]

Hi I need to cancel a software i bought on accident doing prior years taxes. Please contact me at [phone number removed] or e mail @ [email address removed].

[DoninGA]

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@wally5678 wrote:

Hi I need to cancel a software i bought on accident doing prior years taxes. Please contact me at [phone number removed] or e mail @ [email address removed].

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Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

Or-

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax