I stillhavent received my 2020 refund and the irs said it would be processed on Dec 23rd, still no refund and when I call the irs they hang up onme after being on hold

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You have to be patient. Only the IRS can can help but they are overwhelmed.

You can reach out to Taxpayer Advocate Services for assistance.

Please follow the instructions provided by Andrea C1 here to contact them.

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