I still haven't gotten my federal refund. It was accepted February 12. Can't get the IRS to answer the phone either. What's going on?

[DanaB27]

Some returns are currently taking longer to be processed by the IRS. Please see What if my IRS refund is taking longer than 21 days? for information

[lizb0513]

Even if you check your status on the irs website you are still unable to talk to a live agent which means the issue will take longer to resolve so it’s a waiting game

[KathrynG3]

Yes, it is a waiting game. To talk to the IRS, call 1-800-829-1040 Monday through Friday 7 AM to 7 PM.

For more contact resources, see IRS Let Us Help You.

My return is accepted but still not approved. Is there a problem? Should I be worried?

[imsadikov]

My name is Sardor Sadikov (ssn:[social security number removed] ). I filed my 2019 Income Tax with the help of Turbo tax. I would like to do amendment in my income tax in the purpose of changing my physical address. When I filed my 2019 Income Tax, I [removed address]  . I haven’t received my 600 and 1400 Stimulus Checks. They might have gone to my old address. Please do me a favor by changing my physical address in my taxes so I can receive my stimulus checks.

[imsadikov]

My email  [email address removed] 

[lizb0513]

You should never put your personal information on any websites you have to call the irs or go to irs.gov and see the information for address change

[lizb0513]

No one is able to get through to anyone at the moment 

[ToddL99]

Reaching the IRS this time of year is extremely difficult - they are encountering the same workplace difficulties with COVID that the rest of the US is struggling with.

The IRS Where’s My Refund? site is still the best first place to go for information.

Requesting a face-to-face meeting for help:  You can make an appointment at an IRS local office to get help. Appointment times vary by tax issues and office locations. 

For phone support, these are the only options:

From the IRS: Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time

Estate and gift taxes (Form 706/709)
866-699-4083
8 a.m. to 3:30 p.m. Eastern time

Excise taxes
866-699-4096
​​​​​8 a.m. to 6 p.m. Eastern time

Overseas callers
Use our International Services page. 

Callers who are hearing impaired
TTY/TDD 800-829-4059

Interpretation Services
If you can't find the answers to your tax questions on IRS.gov, we can offer you help in more than 350 languages with the support of professional interpreters. For assistance in Spanish, call 800-829-1040. For all other languages, call 833-553-9895. You will reach an IRS assistor who can:

• Provide an interpreter over the phone, or
• Schedule an appointment for you at one of our local Taxpayer Assistance Centers so you can get help face-to-face. Please note, our local offices provide assistance only on specific topics.