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I still have not received my return and cannot reach a live person. I have not been notified of any issues or requests for any other information. Why taking so long?

 
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2 Replies
Jenma
New Member

I still have not received my return and cannot reach a live person. I have not been notified of any issues or requests for any other information. Why taking so long?

I don't know. Having the same issue.  Never jad a problem before and can't find help. 

CassLO
Expert Alumni

I still have not received my return and cannot reach a live person. I have not been notified of any issues or requests for any other information. Why taking so long?

@Jenma Unfortunately, alot of people seem to be experiencing this long delay. If the IRS Where’s My Federal Refund? site shows processing, during processing, the government reviews your refund. During the review process, they look for math errors on your return (extremely rare in TurboTax) and they also check if you owe back taxes, unpaid child support, or other debts.

If they need to make any corrections, they may offset (reduce) your refund. In some cases, the correction might even increase your refund.

Once that part's done, the government approves your refund, which means it's ready to be deposited or sent.  At that point the IRS site will update with a direct deposit date.

The general timeline of e-filed returns is: Transmission > Acceptance > Processing > Approval > Refund.

Continue to monitor your refund on the IRS Where’s My Federal Refund? site for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

 

Please see the TurboTax FAQ's below: 

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days? - TurboTax Support Video

 

Please also see these links below, for more information:

Is the Tax Deadline Delayed? What to Know About Coronavirus (COVID-19) and Your Taxes

Your trusted resource for tax information updates during COVID-19 

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