I recently made a purchase on turbo tax. I would like to receive a refund for this service as it is saying that I am unable to use it because it needs to be updated.

[DoninGA]

What did you purchase?

If you purchased one to the TurboTax desktop editions for a prior tax year from this TurboTax website, the installation file should be at the latest level - https://turbotax.intuit.com/personal-taxes/past-years-products/

Or is your personal computer OS not compatible for using the TurboTax software?

See this TurboTax support FAQ for the Windows minimum system requirements - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

See this TurboTax support FAQ for the Mac minimum system requirements - https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

[Critter]

No matter when you download a program you must always run an update ... it is easy to do just click on ONLINE then UPDATE.

[Ncobbins01]

Yes, that is correct, and after I spoke to my sister she told I didn’t have to pay. She said it did to her but she just kelp pressing not now and it went away but for me it did not. How could I g t my money back

[BrandiLO1]

To request a product refund, please click here.