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New Member
posted Jun 7, 2019 3:25:23 PM

I received my Visa card for my tax return in the mail a while ago but I misplaced it is there a way to get a new card sent or to get it as direct deposit instead ?

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3 Replies
Level 15
Jun 7, 2019 3:25:24 PM

For help with your pre-paid Visa card:
Call  (888) 285-4169

If your return has already been filed and accepted it is too late to change how you want to receive your refund.

Level 15
Jun 7, 2019 3:25:26 PM

When you phone that number, listen to all the choices first.   One of the choices will be "to report a card lost, stolen, or never received."   I believe when you do that, they cancel the first one and send a new one with a different card number.

Level 15
Jun 7, 2019 3:25:28 PM

When calling that number, select Option 1, then 2.