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Emmanuelrivera600
New Member

I received a “refund verification notice” to verify my identity after doing so they said they release my payment but by mail why?

 
3 Replies
EbonyL122824
Intuit Alumni

I received a “refund verification notice” to verify my identity after doing so they said they release my payment but by mail why?

You would need to contact the IRS for further assistance regarding this matter as they are the only ones that can look into your account. Their phone number is 800-829-1040. When calling, be sure to have the following:

  • Your Social Security Number or Individual Taxpayer Identification Number
  • Your filing status (Single, Head of Household, Married Filing Joint, or Married Filing Separate)
  • Your prior-year tax return (they may ask you questions from it to verify your identity)
  • A copy of the tax return you’re calling about
  • Any letters they may have sent you
  • Paper and pen to take notes—make sure to write down the day you called and the name and ID number of the agent you spoke to, as well as any instructions or deadlines you were given.

Please note: You may experience a delay, long hold times, or a busy signal when trying to contact them as the IRS lines are extremely busy at this time of year.

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Emmanuelrivera600
New Member

I received a “refund verification notice” to verify my identity after doing so they said they release my payment but by mail why?

I did that and I verified but that was my state refund which I received but as far as my federal I have no update on it.

TerukoL
Intuit Alumni

I received a “refund verification notice” to verify my identity after doing so they said they release my payment but by mail why?

TurboTax does not receive updates from the IRS once they have accepted your return. The IRS issues most refunds in about 21 days, although some returns take more time to review. To find out where your refund is, first check your e-file status. If it's been processed and accepted, you can begin to track your refund at the IRS Where's My Refund? site.  

 

You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status. The IRS will issue your refund when your return is approved.

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