I received a letter from the IRS which stated that I did not claim the child tax credit and I AM eligible. Can you tell me if that is accurate information?

[nwarren]

Can I have a phone number to call turbo tax?

[Mike9241 · Accepted solution]

if you have the basis version of TurboTax, phone support is only provided for a fee.

here's a guide for the CTC

To qualify for the Child Tax Credit, you (or your spouse, if married filing jointly,) and each qualifying child must have a Social Security number that is valid for employment in the United States and issued before the due date of the tax return (including extensions).

Additionally, to be a qualifying child for the 2025 tax year, your child generally must:

Be under 17 at the end of the tax year.
Be your son, daughter, stepchild, eligible foster child, brother, sister, stepbrother, stepsister, half-brother, half-sister, or a descendant of one of these (for example, a grandchild, niece or nephew).
Not provide more than half of his or her own support for the tax year.
Have lived with you for more than half the tax year.
Be claimed as a dependent on your return.
Not file a joint return for the year (or filed the joint return only to claim a refund of taxes withheld or estimated taxes).
Be a U.S. citizen, U.S. National or a U.S. resident alien.

so check what was entered on the dependent info page

if you want to contact Turbotax

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

800-446-8848