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I put down i wanted the 120$ tax package and dnt revieve any money for tax refund so where can i change services i want. I want the free service

 
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2 Replies

I put down i wanted the 120$ tax package and dnt revieve any money for tax refund so where can i change services i want. I want the free service

AkinaLO
Expert Alumni

I put down i wanted the 120$ tax package and dnt revieve any money for tax refund so where can i change services i want. I want the free service

@rsaunders3379 In order for you to downgrade to the basic option, you will need to clear and start your return over from the beginning.

Please follow the instructions on the page below to downgrade. 

How do I clear and start over in TurboTax Online? 

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