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martiee122mg
New Member

I paid TurboTax insurance after filing that cost me a couple hundred dollars I got a letter from the IRS said I owe about 7,000 I thought that's what the insurance was worth what happened feels like I

I feel like TurboTax ripped me off after paying for the TurboTax insurance the IRS set me a letter saying I owe about $7,000 what happened I paid you guys a couple hundred
2 Replies
xmasbaby0
Level 15

I paid TurboTax insurance after filing that cost me a couple hundred dollars I got a letter from the IRS said I owe about 7,000 I thought that's what the insurance was worth what happened feels like I

You misunderstood what that "insurance" was for.  TurboTax does not know if you enter incorrect or incomplete information, and TT does not pay the extra tax for you if you do not report all of your income or mess up in some way that is user error.

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

 

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

 

 

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

 

AUDIT SUPPORT

 

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
xmasbaby0
Level 15

I paid TurboTax insurance after filing that cost me a couple hundred dollars I got a letter from the IRS said I owe about 7,000 I thought that's what the insurance was worth what happened feels like I

https://ttlc.intuit.com/community/using-turbotax/help/what-is-audit-defense/00/25537

 

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-max/00/26700

 

 

https://turbotax.intuit.com/corp/guarantees/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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