I paid to have the return efiled and my refund direct deposited. However, I can't efile due to a mismatch. How do I get my money back?

[xmasbaby0]

When you use online TurboTax there is no extra fee to e-file or to get direct deposit.   Your fee is the same whether you  e-file or file it by mail.   You do not get your money back if you have to file by mail.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[LindaS5247]

Generally, you cannot get a refund for your fees from TurboTax because you are unable to e-file. Fees are charged for using the software to prepare your return, not for the act of transmitting it. If you must file by mail, the fee remains the same. 

However, you may request a refund for specific state e-filing fees if software errors prevented e-filing.

If you used the Desktop/CD Download version of TurboTax and paid a $25 fee to e-file a state return that was blocked by a program error, you may be able to get that specific fee refunded.

If you are forced to file by mail (paper) because of a rejection, you will not receive a refund for the preparation fees, as the software was still used to prepare the documents.

You can request a refund if a known program error prevented you from filing, or if you were charged twice.  See: How do I request a refund for my TurboTax product?

Please return to Community if you have any additional information or questions and we would be happy to help.