I paid for a CD copy of Turbo Tax 2019. I was unable to get it to work. I filed with this selection. How do I get my copy of tax sforms?

[CatinaT1]

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.

This will take you back in to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

[VolvoGirl]

You should try to get a refund for the CD.  You have to pay for online separately.  You can't apply the Desktop purchase to online version.

Why couldn't you install the CD?  Maybe we can help you use it.  Then you can move your online return to the Desktop program without paying for online.