The IRS can reissue your refund that was never received. Please use the information below and make sure that they have the most current address for you when you speak with someone.
https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0
Call the IRS
at 800-829-1954 (toll-free) and either use the automated system or speak with an agent.