I need to resume my 2019 tax return

[marctoo]

i need to open my 2019 return to complete

[ToddL99]

You cannot open (or work on) a 2019 tax return using a TurboTax online program.

If you prepared a 2019 return with the online version of TurboTax but did not complete and file it, you cannot open it and continue working on it. TurboTax online programs only work with the current tax year (2020).

You will need to use a desktop version of TurboTax to finish your 2019 return. See How do I prepare a prior year tax return?

[marctoo]

• i cannot locate my completed 2019 tax return and i paid turbotax

[DoninGA]

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@marctoo wrote:

• i cannot locate my completed 2019 tax return and i paid turbotax

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You have to sign onto your 2019 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)