@user779139143
If you started a 2020 online return last year, the unfinished 2020 PDF and the 2020 data file should still be available at the Tax Home in the section "Your Tax Returns & Documents." You won't be able to work on it in Online TurboTax, but you can at least see what you entered last year up to that point. It's also possible to download the unfinished *.tax2020 data file to open and continue it in the 2020 desktop software. If you already paid for your product last year, then TurboTax Support should furnish you the 2020 software.
If you see no evidence in that account of the 2020 return you started, you may have more than one account.
Here's how to troubleshoot for multiple accounts (User IDs) . You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
