I need assistance to have my credit card refunded for efile, because I a mailing my returns. Can you help?

[SweetieJean]

There is no TT Online efile fee. It is to prepare the return.

[gold2725]

I paid for my state tax to e-file, but because it has been rejected, therefore I have to mail in my returns. My credit card has already been charged, so I would like to be refunded $24.99 which was the cost of the charge 

[Motage1654]

I had to file for an extension for my state return after having paid for the state of Kentucky to e-file and will be mailing my state return and would like my credit card refunded for the e-file

[xmasbaby0]

@Motage1654 You will need help from customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time 

[herbertcsmith]

Order # TTDCDLA187648880  I was unable to efile due to a glitch in your solftware which I had to override to be able to file my federal and state returns by mail.  Please initiate refund.

Herbert C. Smith

[xmasbaby0]

@herbertcsmith

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number