I need a new card. The system keeps asking me to p...
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New Member

I need a new card. The system keeps asking me to put in the old card numbers. I do not have the old card!!!

It's not letting me get a new card
5 Replies
Employee Tax Expert

I need a new card. The system keeps asking me to put in the old card numbers. I do not have the old card!!!

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

 

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

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Level 1

I need a new card. The system keeps asking me to put in the old card numbers. I do not have the old card!!!

My old 

Card has been closed due to not using I need a new one please

Level 15

I need a new card. The system keeps asking me to put in the old card numbers. I do not have the old card!!!


@Tampabeach wrote:

My old 

Card has been closed due to not using I need a new one please


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

New Member

I need a new card. The system keeps asking me to put in the old card numbers. I do not have the old card!!!

I need a new car this is don’t keep telling me to type in my 16 digit card number every time I type it in it keeps saying this card number is not available in this account so what should I do to get another card sent to my address please and thank you

Level 15

I need a new card. The system keeps asking me to put in the old card numbers. I do not have the old card!!!


@Janaya87 wrote:

I need a new car this is don’t keep telling me to type in my 16 digit card number every time I type it in it keeps saying this card number is not available in this account so what should I do to get another card sent to my address please and thank you


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

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