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New Member

I mailed my tax return on February 29th. I understand there is a delay due to COVID-19. I have tried to look for updates on IRS and Turbo-Tax. I want to talk to someone.

I'm frustrated and done trying to find it in the questions. This is my first year using turbo tax and if I can't talk to an associate it will definitely be my last. I can not see the status or any updates on the return. Please give me a REAL person to talk.
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Level 15

I mailed my tax return on February 29th. I understand there is a delay due to COVID-19. I have tried to look for updates on IRS and Turbo-Tax. I want to talk to someone.

To talk with a TurboTax representative, you must arrange a call back. They are open weekdays from 5 AM to 5 PM Pacific time. Since you appear to be using the Free Edition, you must upgrade to Plus to be able to speak to someone.

To contact TurboTax directly, go to this link: https://ttlc.intuit.com/questions/3401489

 

This may help you while you are setting up a call back:

Unfortunately TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.
The IRS is currently not processing any mailed returns and is not taking any phone calls.

You can start tracking your refund after the IRS starts processing your return using this link: 

https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

 

Since it has been so long, you may be able to get help from the Taxpayer Advocate Service: https://www.irs.gov/taxpayer-advocate

 

Some who have posted back after trying you use the service say they have left messages but can't get a call back. It's likely to due a very high volume of calls since the IRS is not taking any phone calls right now.