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I'm trying to use the cash advance option, but it's saying it can't verify my identity.

I keep getting sent into a circle. Credit Karma is having trouble transferring me to turbo tax so I go there my seeks and choose the save option. When turbo tax tries to process it, it says that it can't verify my information and tells me to continue with Credit karma. It's they're any way around this while still using the cash advance option?
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1 Reply
MarilynG1
Employee Tax Expert

I'm trying to use the cash advance option, but it's saying it can't verify my identity.

It could be that you have different Sign In's with TurboTax and Credit Karma, so they are not linking with each other.

 

Here's info on Linking your TurboTax Account to Credit Karma and also a link for Credit Karma Support.

 

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