I just want to talk with turbo tax live. Like I paid for. Have not received my illinois refund. Sent it in March. Now help like I paid for. Thanks

[mesquitebean]

You need to first check to be sure that your Illinois return was successfully filed.   

What do you mean by "sent"?   How did you file--did you efile, or did you print and mail the return?

When you log back into your online account, at the Tax Home page what is displayed for "return status" for the state return?   Does it say accepted, rejected, printed, started, or ready to mail?

If you efiled, what do you see when you check with this tool?   Was your efiled state return accepted?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If that showed your efiled state return was accepted, or if you printed and mailed the return, the FAQ below tells how to check on a state refund.

TIP:   While you're at your state's tax website, also look for a statement or FAQ that may say about how long it takes to get a refund in your state and how to long to wait before phoning them.

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

I'll tell you in my next comment below how to use your TurboTax Live feature.

[mesquitebean]

 See the info I left you above about checking on your Illinois state refund.

Live help is available during business hours and is not available on weekends after tax season.  This time of year the hours are  5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

Here's how to use your live feature:

FAQ:  How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

[Anonymous]

if the return was accepted and/or the refund status shows as pending, call the number listed at the Illinois Dept of Revenue website to find out what is going on. since Illinois is where I file, i can tell you that even if you had filed at the end of March, you should have your refund by now assuming Illinois got your return and there were no issues. Even if there were, Illinois would have probably sent you a notice asking for more info by now.

note that it takes about 10 weeks for Illinois to process a mailed return

https://mytax.illinois.gov/_/#3